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05Apr2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, Qroo,, Alfredo V. Bonfil, Mexico, 77500

Moon Palace The Grand Cancun All Inclusive, situated 9.5 miles from Cancun, centers on a resort-within-resort concept with a 27-hole Jack Nicklaus Signature golf course. This 5-star property features the Awe Spa, a fitness center with ocean views, and a dedicated children's program with gaming zones and outdoor activities.

Luxury Suite Features

Rooms at Palace feature double whirlpool tubs and garden views through soundproof walls. Suites offer living rooms with flat-screen TVs, minibars stocked with beverages, and private balconies.

Mexican Culinary Excellence

Traditional Mexican flavors transform into contemporary dishes through expert chefs at multiple restaurants. The dining experience includes live Mariachi music and signature margaritas.

Pools and Activities

Moon Palace The Grand maintains multiple crystal-clear pools with infinity edges and water slides. Activities include stand-up paddleboarding, kayaking, and snorkeling in the Caribbean waters, while evening entertainment features musical acts and fire shows.

Beach Location Access

Located near Ventura Park Cancun and Xoximilco cultural center, the resort sits along a stretch of Caribbean beachfront. Transportation services handle air travel-related adjustments.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Grand Pool Side King Suite
Max:
4 persons
855 sq. feet 
Bed options:
1 King Size Bed
Pool view
Shower
Private pool
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Grand Deluxe King Room
Max:
4 persons
830 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Honeymoon King Suite
Max:
2 persons
830 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Center
Alfredo V. Bonfil 11.9 mi
Airports
Cancun (CUN) 7.6 mi
Isla Mujeres (ISJ) 25.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Locker room
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Diving
  • Snorkeling
  • Horseback riding
  • Cycling
  • Tennis court
  • Bowling
  • Golf course
  • Pool tables
  • Table tennis
  • Yoga class
  • Sports trainer
  • Fishing

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Water slides
  • Children's play area
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Rooftop pool
  • Heated swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Sauna
  • Steam room
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
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Location

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, Qroo,, Alfredo V. Bonfil, Mexico, 77500
Map view
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, Qroo,, Alfredo V. Bonfil, Mexico, 77500
Nearby
Events
Moon Palace Arena
1200 ft
Restaurants
La Gondola
1500 ft
Carretera Cancun-Chetumal
Momo
3900 ft
Moon Palace Complex Adjacent to lobby
Palapa Fragata
3800 ft
Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort

Reviews and Ratings

Feedback from previous guests about their experience.
72%
were satisfied with the hotel and would gladly return
Spacious rooms
Beautiful surroundings
Distance between rooms
Access to beach
7.2/10
Very good
Rooms
7.8
Location
7.6
Service
6.4
Dining
6.7
Guest reviews
7.2/10
based on 5 reviews
8.5
8.5/10 based on 249 reviews
Michelle
United States of America, January  2025
6.6/10

My stay at the hotel had its ups and downs. The rooms were comfortable enough, but the layout made it challenging for families, as they were quite spread out. Service was a mixed bag; while I encountered some friendly staff, others were untrained and not very accommodating. On a positive note, the location made it easy to enjoy nearby attractions, but the dining options could use some improvement in variety.

Rooms
7.0
The rooms were comfortable enough, but the layout meant they were too far apart from each other, which wasn't ideal for family gatherings.
Service
5.0
While I experienced some friendly service, I also encountered staff who were untrained and quite rude at times, which dampened the overall experience.
Location
8.0
The hotel is conveniently located, making it easy to explore nearby attractions and coffee shops, which I really enjoyed during my stay.
Dining
6.0
The dining options were decent, but I found the variety to be lacking, especially at breakfast.
Facilities
7.0
The facilities were okay, but nothing stood out as exceptional during my visit.
Jane
United States of America, January  2025
8.4/10

I really enjoyed my stay at this hotel, as the rooms were spacious and well-equipped, making for a comfortable experience. The amenities were impressive, and the overall vibe was relaxing. However, I did find the room distance a bit inconvenient since I needed a buggy to visit my family in other rooms. Also, some staff seemed a bit overwhelmed and could use more training.

Rooms
9.0
The rooms were spacious and well-equipped, providing an amazing atmosphere.
Service
7.0
While the service was friendly, there were some hiccups as staff seemed overwhelmed and could benefit from better organization.
Location
9.0
The hotel is located in a beautiful area, making it easy to take morning walks to a nearby coffee shop.
Dining
8.0
Dining experiences were elaborate, especially with vegetarian and vegan options available.
Facilities
9.0
The amenities were impressive, creating a relaxed and enjoyable atmosphere.
Andrea
United States of America, November  2024
7.0/10

I recently stayed at this park hotel and found it to be a solid choice. The rooms are spacious and well-equipped, making for a comfortable stay. I especially enjoyed the beautiful surroundings, but there was a downside with the distance between rooms and the need for a buggy to visit family members. Overall, it’s a good value for money, but coordination could improve.

Rooms
8.0
The rooms are spacious and well-equipped, offering a comfortable retreat. However, they are quite far apart, and it can be inconvenient if you're visiting family.
Service
6.0
I found the service to be hit or miss. While some staff were friendly and hard-working, others seemed a bit unaccommodating, especially towards non-members.
Location
7.0
The hotel is surrounded by beautiful landscapes, and I enjoyed my daily walks to a nearby coffee shop each morning. However, accessing the beach was quite a challenge.
Dining
6.0
The dining experience was decent, but it didn't stand out to me. I felt options could be more elaborate to enhance the overall experience.
Facilities
8.0
Facilities were comfortable and generally well-maintained, contributing positively to my stay.
Spacious rooms
Distance between rooms
Jerry
United States of America, November  2024
7.0/10

I had a great stay at this hotel. The rooms were spacious and comfortable, though the layout made it a bit inconvenient as we needed a buggy to visit family. The staff was generally accommodating, but there were moments when they seemed less welcoming to non-members. The amenities were excellent, but accessing the beach could be tricky. Overall, it offered good value for money despite some minor drawbacks.

Rooms
8.0
The rooms were spacious and very comfortable, providing a good level of relaxation during my stay.
Service
7.0
Most of the staff provided friendly service, although the treatment of non-members could be improved.
Location
6.0
The location was decent, with some nice walks to local coffee shops each morning, though the beach access was not great.
Dining
Facilities
7.0
The hotel had excellent amenities, but the distance between rooms made it a bit less convenient for family gatherings.
William
United States of America, October  2024
7.0/10

I recently stayed at this hotel and found it had some excellent qualities but also a few drawbacks. The rooms were spacious and well-equipped, making for a comfortable stay. However, they were quite far from each other, so I had to rely on the buggy service to visit family. The staff delivered impressive service, but there were times when they seemed a bit untrained, which affected the experience. Overall, it offered good value for money, but it wasn't particularly family-friendly.

Rooms
7.0
The rooms were spacious and well-equipped but located too far apart from each other.
Service
7.0
The service was very good, with staff members working hard to assist guests, although some seemed a bit untrained.
Location
8.0
The hotel is nicely located for enjoying nearby activities, but the distance between family rooms can be inconvenient.
Dining
Facilities
6.0
The hotel has a good range of facilities but isn't ideal for families given the layout.
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Rooms and Guests2 Guests, 1 Room